Qretta Book a call
Trigger: Messenger automation and chatbots

Messenger automation and chatbots

Chatbots for Messenger, Instagram, and WhatsApp that answer, qualify, and take orders, then hand over to a person.

Pillar
Automation
Typical timeline
2 to 4 weeks
Price
Quoted in a written scope after the first call
Book a call
01Who it is for

Who it is for

Brands and shops that get most enquiries in chat and cannot reply fast enough, especially outside working hours.

02The problem

The problem

People in chat expect an answer in minutes. Slow replies lose the sale, and a bot that cannot understand a simple question loses it faster.

03What you get5 deliverables

What you get

  1. 01Conversation design: the questions your customers ask and the answers that close them
  2. 02A bot on Messenger, Instagram, or WhatsApp Business, with AI for free-text questions
  3. 03Product, price, and stock lookups from your catalogue
  4. 04Order capture and handover to a person inside the same inbox
  5. 05Meta app review and messaging policy setup
04How it works4 steps
  1. Step 1

    Read the inbox

    We go through a sample of real chats and group the questions.

  2. Step 2

    Design and build

    Set flows for common cases, AI for the rest, and a person for anything sensitive.

  3. Step 3

    Test

    Your team chats with it before any customer does.

  4. Step 4

    Launch and tune

    We read the first conversations and fix whatever confused people.

05Timeline

Timeline

2 to 4 weeks

A typical range for this kind of work. The written scope we send after the first call sets your actual dates.

06Related work

Related work

07Questions

Questions buyers ask

Will customers know it is a bot?

Yes. It says so in the first message. People accept a bot that is honest and quick, and a person is one message away.

What about Meta's messaging window?

Meta limits when a business can message a customer after their last message. We design flows inside the current policy and use approved templates where needed.

Which languages can it handle?

Current language models handle many languages and mixed-language chats. We test it on your customers' real messages before launch.

08More in Automation

More in Automation

09Output: book a call

Tell us what you are trying to build

A 30-minute call. You explain the problem, we ask questions, and you leave knowing whether we are the right team and what the work would involve.

Book a call Email us